Refund Policy

At Oridgin, we aim to handle refunds fairly and transparently.

Refunds are issued only after the applicable return, cancellation, damage, or product issue has been reviewed and approved.

1. When a Refund May Be Issued

A refund may be available when:

• An eligible order is cancelled before dispatch
• Oridgin is unable to fulfil a prepaid order
• A wrong product was supplied and a replacement is not appropriate or available
• A product arrives damaged or compromised and a refund is approved
• A genuine product defect is confirmed and a refund is approved
• An eligible unopened return is approved under our Return & Exchange Policy

2. Cash on Delivery Orders

For COD orders, no payment has been collected from Oridgin before delivery.

Therefore, a refund is generally not applicable where a customer cancels a COD order before payment.

If a COD customer has paid the courier and a refund is subsequently approved, Oridgin will arrange the refund through an available refund method agreed with the customer.

We may request appropriate information needed to process the refund securely.

3. Prepaid Orders

If you paid online by card, wallet, or another prepaid method and a refund is approved, we will initiate the refund through the applicable payment/refund process.

The time required for the amount to appear in your account may depend on the payment provider or financial institution.

4. Refund Processing Time

Once a refund is approved, Oridgin will normally initiate the refund within 3–5 working days.

The actual time for the money to reach your account may vary depending on the payment method, bank, wallet, or payment service provider.

5. Shipping Charges

For a customer-requested change-of-mind return, the original shipping charge is generally non-refundable.

If the return or refund is required because of an error by Oridgin, such as sending the wrong product, or because the product was received damaged or compromised, we will assess and cover applicable reasonable return/replacement shipping costs.

6. Partial Refunds

In certain circumstances, an approved refund may be partial rather than the full order amount.

Any applicable deduction will be explained to the customer before the refund is processed.

7. Promotional or Discounted Orders

If a product was purchased using a promotion, discount, voucher, or special offer, the refund will be calculated based on the amount actually paid and the applicable terms of that promotion.

8. Failed or Returned Deliveries

If a parcel is returned to Oridgin because of an incorrect address, repeated failed delivery attempts, refusal to accept the parcel, or an unreachable customer, any refund for a prepaid order will be considered after the parcel is returned and the applicable delivery costs have been assessed.

For COD orders, no refund is normally applicable because no payment was collected.

9. How to Request a Refund

Contact us with:

• Order number
• Name
• Phone number
• Reason for requesting a refund
• Relevant photographs or information, where applicable

WhatsApp: +92 312 4966540
Email: support@oridgin.com

10. Contact Us

For refund questions:

Oridgin
WhatsApp: +92 312 4966540
Email: support@oridgin.com