Cancellation Policy

We understand that plans can change. Oridgin therefore allows customers to cancel an order before it has been dispatched.

1. Free Cancellation Before Dispatch

You may request cancellation of your order free of charge at any time before dispatch.

Please contact us as soon as possible after placing your order.

WhatsApp: +92 312 4966540
Email: support@oridgin.com

2. After Dispatch

Once an order has been handed over to the courier and dispatched, it cannot be cancelled through the normal cancellation process.

If you no longer wish to receive the order, contact us and we will explain the available options under our Return & Exchange or Refund Policy.

For COD orders, refusing a parcel after dispatch may result in the parcel being returned to Oridgin and may affect future COD ordering eligibility in cases of repeated or unreasonable refusals.

3. How to Request Cancellation

Please provide:

• Order number
• Customer name
• Phone number
• Confirmation that you wish to cancel the order

We will confirm whether the order has already been dispatched.

4. Prepaid Orders

If a prepaid order is cancelled before dispatch and the cancellation is approved, the amount paid will be refunded according to our Refund Policy.

The time required for the refund to reach your account depends on the payment method and financial institution.

5. COD Orders

For COD orders cancelled before dispatch, no payment has been collected, so no refund is required.

6. Orders We Cancel

Oridgin may cancel an order before dispatch where necessary, including because of:

• Product unavailability
• Incorrect or incomplete order information
• Suspected fraudulent activity
• Significant pricing or technical errors
• Delivery restrictions
• Other circumstances where the order cannot reasonably be fulfilled

If a prepaid order is cancelled by Oridgin, any eligible amount paid will be refunded.

7. Contact Us

For order cancellations:

Oridgin
WhatsApp: +92 312 4966540
Email: support@oridgin.com