Return & Exchange Policy

At Oridgin, we want you to receive your order in good condition and exactly as expected.

Because some of our products may be personal-care or hygiene products, certain products have specific return and exchange conditions.

1. Eligible Returns

A product may be eligible for return if:

• It is unopened and unused
• It remains in its original packaging
• The product is in resalable condition
• You contact us within 7 days of receiving the order
• The product meets the conditions described in this policy

Please contact us before sending anything back. Do not return a product without receiving return instructions from Oridgin.

2. Hygiene and Personal-Care Products

For hygiene and personal-care reasons, opened or used oral-care products are not eligible for return or exchange simply because you have changed your mind or no longer want the product.

For example, an opened or used Dentis product cannot be returned for a change-of-mind request.

This restriction exists to protect product hygiene and the safety of our customers.

3. Wrong Product

If we send you the wrong product, please contact us within 48 hours of delivery.

Once verified, Oridgin will arrange an appropriate replacement.

Where the mistake was made by Oridgin, we will bear the reasonable cost of the replacement process.

4. Damaged or Compromised Product

If your product arrives damaged, leaking, broken, tampered with, or otherwise compromised, contact us within 48 hours of delivery.

Please provide clear photographs and, where reasonably possible, photographs of the outer packaging and shipping label.

We will review the issue and, where the problem is confirmed, arrange a replacement or refund as appropriate.

An unboxing video is not mandatory in every case, although it may help us investigate certain delivery-related claims.

5. Manufacturing or Product Defect

If you believe a product has a genuine manufacturing or quality defect, contact us as soon as possible with your order details and information about the issue.

We will review the matter and determine the appropriate resolution, which may include replacement or refund.

6. Change-of-Mind Returns

For eligible unopened and unused products, Oridgin may accept a return within 7 days of delivery.

Return shipping for a change-of-mind return is normally the customer’s responsibility.

The original shipping charge, if any, may not be refundable for a change-of-mind return.

7. Exchanges

Eligible unopened products may be exchanged within 7 days of delivery, subject to product availability.

If the exchange is requested because Oridgin sent the wrong product or the product arrived damaged or defective, Oridgin will cover the reasonable replacement shipping cost.

For change-of-mind exchanges, the customer may be responsible for return and reshipping costs.

8. Items That Cannot Be Returned

Returns or exchanges are generally not accepted for:

• Opened or used hygiene products
• Used oral-care products
• Products returned without prior approval
• Products damaged after delivery due to customer misuse
• Products missing their original packaging where the packaging is necessary for hygiene or resale
• Products returned after the applicable return period

9. How to Request a Return or Exchange

Contact us through WhatsApp or email with:

• Order number
• Customer name
• Phone number
• Product name
• Reason for the request
• Clear photographs where relevant

WhatsApp: +92 312 4966540
Email: support@oridgin.com

Our team will review the request and provide the next steps.

10. Return Approval

Do not send a product back before receiving instructions from Oridgin.

Once the returned product is received and inspected, we will confirm whether it meets the applicable return conditions.

11. Contact Us

For return and exchange assistance:

Oridgin
WhatsApp: +92 312 4966540
Email: support@oridgin.com