Shipping & Delivery Policy
At Oridgin, we aim to make delivery simple, transparent, and convenient.
1. Where We Deliver
We currently offer delivery across Pakistan.
Orders are shipped through our available delivery partners, which may include Trax and Pakistan Post.
We plan to introduce international delivery in the future. International shipping information will be added when the service becomes available.
2. Shipping Charges
Our current standard shipping charge is:
PKR 199
Orders with a total product value of:
PKR 2,000 or more qualify for FREE standard shipping.
Any applicable shipping charge will be displayed during checkout before you complete your order.
3. Order Processing
We normally process orders within 1–2 working days.
Orders may require confirmation before dispatch, particularly Cash on Delivery orders.
Orders placed on weekends or public holidays may begin processing on the next working day.
4. Delivery Time
After dispatch, standard delivery within Pakistan generally takes approximately:
2–5 working days
Delivery times are estimates rather than guarantees.
Remote areas, less accessible locations, public holidays, weather conditions, high-volume periods, or courier operational delays may result in additional delivery time.
Pakistan Post delivery times can vary by service and destination, so orders shipped through Pakistan Post may require additional time. Pakistan Post itself notes that its domestic services cover the country and provides separate domestic parcel services rather than one universal delivery timeframe.
5. Tracking
Once your order has been dispatched, we may provide a tracking or consignment number through WhatsApp, email, SMS, or another available communication method.
You can use the tracking information provided to follow your shipment.
6. Delivery Attempts
Courier partners normally make delivery attempts according to their own operational procedures.
Please ensure that:
- Your phone number is correct and reachable
- Your delivery address is complete
- Someone is available to receive the parcel
If a parcel cannot be delivered because of an incorrect address, unreachable phone number, refusal, or repeated failed delivery attempts, it may be returned to Oridgin.
7. Delayed Deliveries
If your order is delayed beyond the expected delivery period, please contact us.
We will assist in checking the shipment status with the relevant courier.
Courier delays do not automatically qualify as a refund or cancellation where the parcel remains in transit, but we will make reasonable efforts to resolve the issue.
8. Damaged Parcels
If your parcel appears visibly damaged when delivered, please contact us as soon as possible.
For damaged or compromised products, we may request photographs or other information to help us investigate the issue and arrange an appropriate replacement or refund where applicable.
9. Incorrect Address
Customers are responsible for providing accurate delivery information.
If you notice an error in your address after placing an order, contact us immediately. We will try to update it before dispatch.
Once an order has been dispatched, changes may not be possible.
10. International Shipping
International delivery is planned for a future stage.
When international shipping becomes available, shipping charges, delivery estimates, customs duties, taxes, restrictions, and other destination-specific requirements will be communicated separately.
Unless expressly stated otherwise, any customs duties, import taxes, or destination-country charges applicable to an international shipment may be the responsibility of the customer.
11. Contact Us
For shipping and delivery questions:
Oridgin
WhatsApp: +92 312 4966540
Email: support@oridgin.com